Contact Pebble Brook Water Restoration

How do you keep water damage from spreading before help arrives?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• If you have a sump pump, check whether it's running. A tripped breaker or an unplugged cord is worth a look, as long as you can reach it without wading in.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• A backup through the floor drain should be handled as sewage cleanup until the crew says otherwise, so stop using sinks and toilets for now.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Whether you were able to close the main valve.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Pebble Brook date mostly from the 1980s to 1990s, and the decade tells the crew what kind of pipes to expect.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• The name of your insurance company, if you've already decided to file.

Answer what you can, and the crew will fill in the rest during the first visit.

What happens on site after you call?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

What's worth knowing about water damage in Pebble Brook homes?

Pebble Brook homes from the 1980s to 1990s tend to have copper supply lines, and leaks often start at fittings or appliance connections. Around Pebble Brook, ranch and two story homes are common. A finished basement changes the drying plan, and they're common in this area. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. Low lying lots near the White River are more likely to take on outside water in a big storm. Mature trees near the house make root problems in old sewer lines more likely. If you're not sure about any of it, the crew will check when they arrive.

What parts of Pebble Brook and nearby towns do we cover?

The Pebble Brook crew covers these neighborhoods:

• Pebble Brook · homes from the 1980s to 1990s, many with finished basements
• Villages at Pebble Brook · built mostly in the 1990s, basements are common
• Pebble Brook Crossing · built mostly in the 2020s, finished basements are common
• Pebble Brook Village
• Conner Crossing · homes from the 1990s to 2000s, finished basements are common

Calls from Andover, Lochaven of Noblesville, East Harbour, Chatham Hills, Bridgewater Club, Viking Meadows, Springmill Villages and Coverdale come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Pebble Brook and basement flooding.

What questions come up before a call?